Delivery & Assembly
DELIVERY CHARGES & SERVICES
We deliver to Inverness, the Highlands (excluding Islands) and mainland Scotland.
For all deliveries we will take the furniture to the room of your choice but unfortunately we are unable to unpack your order or take your packaging away (assembly service is available at an additional cost).
|order value||delivery cost *|
|£299 and under||£20|
|between £300 and £599||£49|
|£600 and over||FREE|
We will be in touch with you within 2 working days of your dispatch. You will be sent a text message and email the evening before the delivery day letting you know that delivery will happen the next day. On the morning of delivery, our delivery partner will send you a text message (to the phone number you gave with your order), to let you know your estimated delivery time.
If you are not in and you have not left instructions to leave with a neighbour then the goods will be returned to our depot and an additional cost for re-delivery may be charged.
* Deliveries above the third floor are dependent on access to a lift. Our delivery partner can only deliver items up to the third floor which are 75kg or less if no lift is available. Please remember that it's your responsibility to check that the items will fit through doors and staircases in their packaging before you place your order.
Please advise us of any damages within 24hrs and all packaging should be retained - failure to do so may invalidate your return.
If I order several items, will they be delivered at the same time?
Yes, unless one of the items you have ordered is out of stock in which case we will notify you in advance.
Can I change my delivery address?
Of course! Just contact us and we'll update your details. You can do this at any time up until 24 hours before we dispatch your item(s) for delivery. If your items have already been dispatched, changing your delivery address isn't usually possible, and you may be charged for arranging redelivery.
How can I contact the delivery company?
We work with several delivery companies, and there's no point contacting them until we've dispatched your item to them, at which point we'll be able to give you more specific details. They'll contact you directly when this happens too, so don't worry. We'll update you at every stage of the delivery process until then, but if you have any questions, do contact us.
It's been longer than the estimated lead time and I still haven't received my order, what should I do?
Firstly, we'd like to apologise. We work hard with our manufacturers to reduce lead times and avoid delays, which we let you know about as and when they arise. If you've been waiting longer than you should have and you haven't heard from us, please contact us.
What happens if I'm not there when my items are delivered?
Our delivery partner will contact you before the delivery to propose a delivery date and time frame, and give you the option to reschedule this if it's not convenient. If you're not at home at the agreed time, your item will be returned to their warehouse. We might be able to arrange re-delivery but this might incur an extra delivery cost at the rate originally paid.
In all cases we'd advise you try and be in on the original delivery date, so your items don't stay too long in transit and you can enjoy them as quickly as possible. Please contact us should you need help arranging redelivery.
DOES SIMPSONS HOME OFFER AN ASSEMBLY SERVICE?
Building furniture isn’t for everyone, so we’re happy to take care of it for you on delivery for selected items. Simply select the Home Assembly option at checkout and for a small charge, our team will assemble your new furniture and even get rid of the packaging. Please note the assembly option is only available for certain customers living in mainland Scotland.